Terms and Conditions – 11kab Online Gaming Platform

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 11kab ("the Platform"). By accessing 11kab — whether through the website at 11kab.app, the Android application or the iOS web app — you confirm that you have read these Terms in full and that you agree to be bound by them.

To use any part of the 11kab platform, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must not be a resident of any jurisdiction where online gaming is specifically prohibited under applicable laws.
• You must be acting as an individual for personal, recreational use — not as a representative of any business or organisation.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

11kab reserves the right to refuse registration or to close any account where eligibility requirements have not been met, without obligation to provide a detailed explanation.

Each individual is permitted to hold one account only on the 11kab platform. Creating duplicate accounts — whether under the same or different personal information — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances within them.

When registering, you are required to provide accurate, complete and up-to-date information. This includes your full name, date of birth, valid contact details and any other information requested during the registration process. You are responsible for keeping this information current — if any details change, you should update your account promptly.

11kab may request verification documents at any stage, including but not limited to:

• A government-issued photo identity document (CNIC, passport or driving licence).
• Proof of address dated within the last three months.
• Evidence of payment method ownership (e.g. screenshot of JazzCash or Easypaisa account matching your registered details).

Accounts may be temporarily restricted until verification is complete. This is a standard process and does not imply any wrongdoing on your part.

You are solely responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone. Any action taken under your account — including bets placed, deposits made and withdrawals requested — is your responsibility unless you have reported a security issue to support in a timely manner.

All financial transactions on 11kab are processed in Pakistani Rupees (PKR). No foreign currency conversion is required and no third-party exchange rates are applied to your deposits or withdrawals.

The following payment methods are currently supported for deposits and withdrawals:

• JazzCash — mobile wallet deposits and withdrawals
• Easypaisa — mobile wallet deposits and withdrawals
• Raast — instant interbank transfers
• Bank Transfer — direct bank account transfers
• Debit/Credit Cards — Visa and Mastercard where supported
• Mobile Wallets — other supported digital wallet services

Deposits are processed promptly and in most cases reflect in your 11kab balance within a few minutes of completion. Processing times can vary depending on the payment method and your bank or mobile wallet provider.

Withdrawals are processed to the same payment method used for the most recent deposit wherever possible. You may be required to complete identity verification before a withdrawal is approved. Withdrawal requests are reviewed and processed within a reasonable timeframe — please allow up to 48 hours in standard cases, though most are completed sooner.

11kab will not process withdrawals to accounts or payment methods that do not match your registered identity. Withdrawals to third-party accounts are not permitted under any circumstances.

11kab regularly offers bonuses and promotional offers to both new and existing players. These include but are not limited to welcome bonuses, deposit match bonuses, free bet credits, cashback offers and specific game promotions.

The following general conditions apply to all bonuses unless a specific promotion states otherwise:

• All bonuses are subject to wagering requirements. The applicable requirement for each offer is clearly stated in the Promotions section before you opt in.
• Bonus funds cannot be withdrawn directly — they must be wagered the required number of times before any associated winnings become withdrawable.
• Only one bonus offer may be active at a time unless specifically stated otherwise in the promotion terms.
• Bonuses are intended for personal recreational use. Using multiple accounts, bonus abuse patterns or coordinated play to exploit offers will result in bonus cancellation and may result in account suspension.
• 11kab reserves the right to modify, suspend or cancel any promotion at any time. Where a promotion is cancelled mid-cycle, any qualifying activity already completed before the cancellation date will be honoured.

Promotional offers are subject to change and 11kab is not obligated to continue offering any specific promotion beyond its stated end date. Visit the Promotions page for current active offers and their specific terms.

All games and betting markets available on 11kab operate according to their specific rules, which are accessible within each game or market before you participate. It is your responsibility to understand the rules of any game or market before placing a bet or making a wager.

For sports betting, including Cricket, PSL, T20 internationals, Football and Esports markets, the following general principles apply:

• Odds displayed at the time you place a bet are the odds that apply to that bet. In-play odds update in real time and are subject to change up until the moment your bet is confirmed.
• 11kab reserves the right to void any bet where a technical error has resulted in clearly incorrect odds being displayed. Players will be notified and the staked amount returned.
• Live betting markets are subject to suspension and re-opening at any time during an event. A bet that has been placed and confirmed before a suspension stands.
• Results are settled based on the official result declared by the relevant governing body. In the case of disputes, 11kab's decision following review is final.

For casino games, slots, Bingo and Fish Games, game-specific rules and return-to-player (RTP) information are available within the game interface. All games are operated with certified random number generation to ensure fairness.

The following actions are strictly prohibited on the 11kab platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of balances and, where applicable, reporting to relevant authorities:

• Creating or operating more than one account — including accounts under different names or contact details.
• Using automated software, bots, scripts or any artificial means to interact with the platform or place bets.
• Attempting to exploit software errors, glitches or technical vulnerabilities in any game or market.
• Engaging in match-fixing, collusion or any activity designed to manipulate sporting outcomes or game results.
• Using the platform for any activity that violates applicable laws.
• Providing false or misleading information during registration or verification.
• Allowing or facilitating access to your account by a third party, particularly a minor.
• Abusing promotions in bad faith, including exploiting wagering requirement loopholes through coordinated play.

11kab reserves the right to suspend, restrict or permanently close any account at its discretion, including in the following circumstances:

• Breach of any of these Terms and Conditions.
• Provision of false registration or verification information.
• Evidence of prohibited conduct as described in Section 6.
• Failure to complete identity verification within a reasonable period when requested.
• Suspected fraudulent activity involving deposits, bonuses or game play.

If an account is closed due to a breach of these Terms, any funds remaining in the account may be forfeited depending on the nature of the breach. Where an account is closed for reasons unrelated to a breach — such as a voluntary closure request — any verified remaining balance will be processed for withdrawal following standard procedures.

Players who wish to voluntarily close their account should contact support via live chat. Accounts can also be self-excluded through the Responsible Gaming settings for a defined period if you feel you need a break from the platform.

Your personal data is handled in accordance with the 11kab Privacy Policy, which is available on the dedicated Privacy Policy page. The Privacy Policy explains in detail what data is collected, how it is used and what rights you have regarding your information.

By registering an account on 11kab, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Data collected is used to operate your account, process payments and provide customer support.
• Your data is not sold to unrelated third parties.
• Payment information such as your JazzCash or Easypaisa number is stored securely and used only for transaction processing.
• You may request access to, correction of or deletion of your personal data at any time by contacting support, subject to legal retention requirements.

11kab is committed to providing an enjoyable entertainment experience and takes the wellbeing of its players seriously. Gaming should remain a leisure activity and not become a source of financial stress or personal difficulty.

The following tools are available to help you manage your gaming activity:

• Deposit limits — set a daily, weekly or monthly cap on how much you can deposit.
• Session time reminders — receive notifications when you have been playing for a set duration.
• Self-exclusion — temporarily or permanently exclude yourself from the platform through account settings or by contacting support.
• Reality check notifications — regular on-screen reminders of how long you have been in session.

11kab is strictly for players aged 18 and above. We do not accept registrations from minors and take steps to verify age where there is doubt. For full details on our responsible gaming commitments, please visit the Responsible Gaming page.

11kab may update or amend these Terms and Conditions from time to time. Where changes are material, we will make reasonable efforts to notify registered players in advance — this may be through an in-app notification, an email to your registered address or a prominent notice on the platform.

Continuing to use the platform after an update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.

The "Last Updated" date displayed at the top of this page indicates when the current version of these Terms came into effect. We recommend reviewing this page periodically to stay informed of any updates.

If you have any questions about these Terms and Conditions, need help with your account or want to raise a concern, the 11kab support team is available 24/7 via live chat within the app or website.

Support can assist with:

• Account registration and verification questions
• Deposit and withdrawal queries
• Bonus and promotion clarifications
• Game rules and technical issues
• Responsible Gaming tools and self-exclusion requests
• General feedback and complaints

You can also reach us by email — our support address is displayed in the footer of every page on the platform. We aim to respond to email queries within 24 hours during standard business hours, though live chat is typically faster for urgent matters.