11kab FAQ – Answers to Your Most Common Questions

You must be at least 18 years old. 11kab is strictly an adult platform. Age verification may be requested at any point, and accounts belonging to minors are closed immediately. Do not attempt to create an account on behalf of someone under 18.

No. Each individual is permitted to hold exactly one account. Creating duplicate accounts — under the same or different details — violates the Terms and Conditions and results in all associated accounts being closed. If you've lost access to an old account, contact live chat support to recover it rather than registering again.

On the Login page, tap "Forgot Password". Enter your registered mobile number and you'll receive a verification code via SMS. Use that code to set a new password. If you no longer have access to your registered number, contact live chat support — they can verify your identity using alternative details and help you regain access.

When identity verification is required, you'll be asked to provide a photo of your CNIC or passport and possibly a recent proof of address. This is standard for real-money gaming platforms and protects your account — withdrawals can only be processed to accounts that have completed verification. Upload the requested documents through your account settings or via live chat support.

JazzCash and Easypaisa deposits typically reflect in your 11kab balance within a few minutes. During peak periods or network congestion, it may occasionally take slightly longer — up to 15–20 minutes. If a deposit hasn't appeared after 30 minutes, contact live chat support with the transaction reference number and they'll investigate and resolve it promptly.

Minimum deposit amounts vary by payment method and are displayed on screen when you initiate a deposit. Generally, mobile wallet methods like JazzCash and Easypaisa have accessible minimums suitable for all budgets. The Deposit section of your account shows the current limits for each method clearly before you proceed.

Yes — and we recommend doing this before your first deposit. Go to account settings and find the Responsible Gaming section. You can set a daily, weekly or monthly PKR deposit limit. Reducing a limit takes effect immediately. Increasing it requires a cooling-off period before it activates. Full details on the Responsible Gaming page.

Processing times depend on the method. Mobile wallet withdrawals (JazzCash, Easypaisa) are typically the fastest — often within a few hours once approved. Bank transfers may take one to three business days depending on the receiving bank. Withdrawal requests are reviewed during business hours and processed in the order they're received.

Common reasons include pending identity verification (your CNIC or passport photo hasn't been submitted or approved yet), an active bonus wagering requirement that hasn't been met, or a mismatch between your registered details and the payment account name. Check your account notifications or contact live chat support — they can confirm the exact reason and advise on next steps.

Yes. Live in-play betting is available on cricket matches throughout the game — over-by-over markets, next wicket, current partnership and more. Odds update in real time based on what's happening on the pitch. Live markets open shortly after the toss for most fixtures. You'll need to be logged in with funds in your balance to place in-play bets.

Beyond cricket, 11kab covers football (including major international leagues and tournaments), esports markets and various other sports depending on the calendar. The Sports section shows all currently available markets. Cricket, PSL and T20 internationals are the primary focus given the Pakistani audience, but the football and esports sections see strong interest too.

Settlement rules for abandoned or rain-affected matches depend on the specific market and whether a result was officially declared. Generally, if no official result is given, bets are voided and stakes returned. Markets settled before abandonment retain their result. The full settlement rules are in the Terms and Conditions — if you're unsure about a specific bet, contact live chat support.

Fish Games are skill-influenced shooting games where you aim at fish swimming across the screen and earn rewards based on which fish you hit and the size of your shots. Different fish carry different values. You control the cannon power using your PKR balance — larger shots cost more but target bigger prizes. Visit the Fish Games page for more details on available titles.

Bingo is a separate game category with its own dedicated rooms at 11kab. It's more social in nature — players buy cards for scheduled draws and win prizes based on how quickly their numbers are called. Casino games (Live Casino, Slots) are typically individual player vs. house games. Both are accessible from the same 11kab account using your PKR balance.

A wagering requirement is the number of times you need to bet the bonus amount (or bonus plus deposit, depending on the offer) before it converts to withdrawable cash. For example, a 5x wagering requirement on a PKR 1,000 bonus means you need to place bets totalling PKR 5,000 before the bonus becomes real money you can withdraw. The eligible games and exact requirements are listed with each promotion.

Yes. The Promotions page is updated regularly with offers for existing players — reload bonuses, cashback deals, cricket-season specials during PSL and T20 tournaments, and occasional free bet offers. Log in and check the Promotions section regularly to see what's currently available for your account.

Currently, the 11kab native app is available for Android only. iPhone and iPad users can access the full platform through the mobile web browser (Safari or Chrome) by visiting 11kab.app. The mobile website is fully responsive and offers the complete range of games, sports betting and account management features — no native app required.

Yes. Your 11kab account is the same across the website and the Android app. Use the same mobile number and password to log in on either platform. Your balance, transaction history, active bonuses and open bets are fully synced — switching between the app and browser doesn't affect anything.

First, check your internet connection — the app requires a stable mobile data or Wi-Fi connection. If the connection is fine, try closing and reopening the app. If you're running an older version, visit the Download page to get the latest APK. Clearing the app cache (Settings → Apps → 11kab → Clear Cache) also resolves most loading issues. If problems continue, contact live chat support.