Privacy Policy – 11kab Online Gaming Platform Pakistan

11kab ("we", "us", "our") operates the online gaming and sports betting platform available at 11kab.app, including the Android APK application and the iOS web app. This Privacy Policy applies to all users who access or interact with the 11kab platform in any capacity — whether browsing as a visitor, registering an account or actively playing.

For the purpose of this policy, "personal data" means any information that can be used to identify you directly or indirectly — including your name, contact details, device identifiers and payment references. We take the handling of this data seriously and are committed to being transparent about what we collect and why.

We collect personal data in several ways — directly from you when you register or contact support, automatically through your use of the platform and from third-party payment processors when transactions are completed.

Data You Provide Directly

• Registration information — full name, date of birth, email address, phone number and any other details entered during account creation.
• Verification documents — copies of identity documents (such as CNIC or passport) and proof of address submitted during KYC verification.
• Payment details — your JazzCash or Easypaisa mobile number, bank account reference or the last four digits of a card used for transactions on the platform.
• Support communications — messages sent via live chat or email that we retain to resolve queries and improve our service.

Data Collected Automatically

• Device information — the type of device, operating system version, browser type and screen resolution used to access the platform.
• Usage data — pages visited, features used, time spent in-session, bets placed and games opened.
• Network data — IP address and general location information derived from it (city-level, not precise GPS).
• Session identifiers — authentication tokens and session IDs used to keep your login secure across a session.

Every piece of data we collect has a specific purpose. We do not collect data "just in case" — there is a defined reason for each category. The main purposes are:

• Running your account — processing your registration, maintaining your balance in PKR, managing bets and game sessions and processing deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported channels.
• Identity verification — confirming you are aged 18 or above and that the account belongs to who it claims to. This is a standard requirement for online gaming platforms.
• Security and fraud prevention — detecting and preventing unauthorised account access, suspicious transaction patterns and policy violations such as multi-accounting.
• Customer support — reviewing account activity and communication history to resolve queries and complaints efficiently.
• Responsible gaming monitoring — analysing betting and gaming patterns to identify signs of problem gambling and to apply requested self-exclusion or deposit limits.
• Platform improvement — understanding which features, games and betting markets are used most to prioritise improvements and new additions.
• Communications — sending account-related notifications (password changes, deposit confirmations, withdrawal updates) and, where you have opted in, promotional messages about bonuses and new offers.

Given that 11kab processes real-money PKR transactions, payment security is a core part of how we handle data. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or card, the transaction is processed through a secure payment channel.

What we store versus what we don't:

• We store the reference identifier of your payment method — for example, your mobile number registered to JazzCash or Easypaisa, or the last four digits of a card — to link transactions to your account.
• We do not store full card numbers, CVV codes, bank PINs or JazzCash/Easypaisa PINs at any point. Full payment credentials pass through the payment processor and are not retained on 11kab servers.
• Transaction records — amounts, timestamps, method used — are retained for account management and are accessible to you in your account's transaction history.

All data transmission between your device and 11kab servers is encrypted using standard TLS protocols. We conduct regular security reviews of our payment infrastructure and access controls.

We do not sell your personal data. We do not rent or trade it to unrelated third parties for their own marketing or commercial purposes. However, there are specific situations in which data is shared with carefully selected third parties in order to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast and card payment providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Identity verification services — where we use a third-party KYC provider to verify documents submitted during account verification, that provider receives only the data needed for the specific verification check.
• Technical service providers — cloud hosting, security monitoring and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game software providers — certain game titles are provided by third-party software suppliers. Your game session data may be shared with the relevant provider for the purpose of running the game and resolving disputes.

Any third party receiving data on our behalf is contractually required to handle it securely, use it only for the stated purpose and not share it further without our authorisation.

The 11kab platform uses cookies and similar technologies to keep the experience functional and to understand how the platform is being used. Cookies are small text files stored on your device when you visit a website or use an app.

The types of cookies we use include:

• Essential cookies — required for the platform to function. These handle your login session, keep your account secure and remember your preferences within a session. They cannot be turned off without breaking basic functionality.
• Analytics cookies — used to understand how players navigate the platform, which sections are visited most often and where errors occur. This data is aggregated and not used to identify individuals.
• Preference cookies — remember settings you have selected, such as display preferences or notification choices, so you don't have to re-enter them each time.

We keep your personal data for as long as necessary to serve the purposes it was collected for and to meet any applicable legal or regulatory obligations. The general principles we follow are:

• Active account data — retained for the duration your account remains active on the platform.
• Transaction records — financial transaction histories are retained for a period consistent with standard record-keeping practices, even after an account is closed.
• Verification documents — retained for the period required to satisfy identity and age verification obligations.
• Support communications — live chat and email records are retained for a reasonable period to allow follow-up on unresolved matters and to improve service quality.
• Marketing data — if you opt out of marketing, your preference is retained to ensure we don't contact you again, even after other data is deleted.

When data is no longer needed and there is no legal reason to retain it, we delete or anonymise it securely. You can request earlier deletion of your personal data by contacting support — this will be processed subject to any legal retention requirements that may apply.

As a registered player on 11kab, you have the following rights in relation to your personal data. You can exercise any of these by contacting our support team through live chat:

The 11kab platform is strictly for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under 18. The registration process requires users to confirm their age, and identity verification is used to check this where there is any doubt.

If we become aware that an account has been created by or on behalf of a minor, we will immediately close the account, withhold any balance pending investigation and delete the associated personal data to the extent permitted by applicable requirements.

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in the services we use or updates to applicable data protection standards. When we make material changes, we will notify registered players through an in-app notice or an email to your registered address before the changes take effect.

The "Last Updated" date at the top of this page shows when the current version came into effect. We recommend checking back periodically. Continuing to use 11kab after a policy update has been notified to you constitutes your acceptance of the updated version.

If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your information has been handled, please get in touch with our support team. We are available 24/7 through the live chat feature within the 11kab app and website.

You can also reach us by email — our support address is shown in the footer of every page. We aim to respond to privacy-related requests within a reasonable timeframe, and in most cases well within 48 hours.